Ordering and Shipping

ORDER PLACEMENT POLICY
Once your order is placed, it is sent to fulfillment and we are unable to process changes to your order. All products are made to order, unless otherwise stated. Once at fulfillment, we cannot accept cancellations, or make any changes, substitutions or alterations to your order. If there is an issue or need for return/exchange, we can help with that. For more information on exchanges & returns please click here.

SHIPPING POLICY
We will process and ship orders within 1 to 3 business days of accepting your order. However, during high volume sales, discounts, and promotions, orders may take a few additional days. We currently ship all retail orders via UPS ground, and USPS Priority. We reserve the right to choose a shipping carrier. Free Shipping promotions cannot be applied to expedited services.

• Once an order is processed and shipped, please allow 5-8 business days for standard shipping and 1-2 business days for Priority to be delivered.

INCORRECT SHIPPING INFORMATION
If a package is returned to Little Canary Creations due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the re-delivery cost. Little Canary Creations is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.

LOST OR STOLEN PACKAGES
Little Canary Creations is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Little Canary Creations will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.